Privacy Policy
Last updated: 1 November 2024
1. Introduction
Mustard Delivery Services Limited ("MDS", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website (mdsng.com), or mobile application.
2. Information We Collect
2.1 Information You Provide
- Account registration data: full name, email address, phone number, password
- Booking information: sender/recipient names, addresses, parcel descriptions, declared value
- Payment information: processed securely via Paystack or Flutterwave — we do not store card details
- Support communications: messages and attachments you send to our support team
- Driver information: vehicle details, driver's licence, bank account details for earnings
2.2 Automatically Collected Information
- Device information: IP address, browser type, operating system
- Usage data: pages visited, actions taken, time on site
- Location data (drivers only): GPS coordinates while on duty, with explicit consent
- Cookies and similar tracking technologies
3. How We Use Your Information
- To process and fulfill delivery bookings
- To send order confirmations, tracking updates, and receipts
- To process payments and manage your account
- To verify driver identity and manage driver profiles
- To provide customer support
- To improve our services through analytics
- To send promotional communications (with your consent)
- To comply with legal obligations
4. Sharing Your Information
We do not sell your personal data. We may share it with:
- Assigned drivers: your name and address for delivery purposes only
- Payment processors: Paystack, Flutterwave for transaction processing
- SMS/email providers: Termii (SMS), SMTP provider for delivery notifications
- Legal authorities: where required by Nigerian law or court order
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Booking records are retained for 7 years for legal and accounting purposes. You may request deletion of your account data by emailing privacy@mdsng.com.
6. Security
We implement industry-standard security measures including SSL/TLS encryption, bcrypt password hashing, JWT authentication, and regular security audits. No method of transmission over the internet is 100% secure; we strive to protect your data but cannot guarantee absolute security.
7. Your Rights
Under applicable Nigerian data protection regulations (NDPR), you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at privacy@mdsng.com.
8. Cookies
We use essential cookies for authentication and session management, analytics cookies to understand site usage, and preference cookies to remember your settings. You may disable non-essential cookies via the cookie consent banner.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by email and by displaying a notice on our website at least 14 days before changes take effect.
10. Contact
For privacy-related enquiries: privacy@mdsng.com
Mustard Delivery Services Limited
14 Broad Street, Marina, Lagos Island, Nigeria
RC Number: RC-1234567